kji9 Privacy Policy

This Privacy Policy ("Policy") describes how kji9 collects, uses, stores, and discloses the personal information of users of the kji9 platform. By using kji9 (www.kji9.cam), you consent to all the terms of this Policy. This Policy has been prepared in accordance with the applicable data protection regulations of Bangladesh.

We treat your privacy with the utmost importance. Please read this entire Policy carefully before registering with kji9. If you have any questions, contact us via our 24/7 live chat or email.

1. Scope of Data Collection

When registering and using services on the kji9 platform, we may collect the following types of personal information:

1.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for verification)
• Email address
• Mobile number
• Current residential address

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Deposit and withdrawal history
• Balance and bonus-related information

1.3 Usage Information

• Login time and IP address
• Device type, operating system, and browser information
• Gaming activity and betting history on the platform
• Pages visited and total session duration

Beyond the information listed above, kji9 does not collect any sensitive personal information (such as religious beliefs, political opinions, or medical information).

2. Methods of Data Collection

kji9 collects user information in the following ways:

2.1 Information Provided Directly

Information you provide directly when filling out the registration form, going through the account verification process, or seeking support via live chat or email is collected.

2.2 Automatically Collected Information

When you visit the kji9 website, certain technical information is automatically collected via cookies, log files, and similar technologies. This includes the device's IP address, browser version, and session data.

2.3 Via Payment Service Providers

When a transaction is completed through bKash, Nagad, or Rocket, transaction confirmation information from the relevant payment gateway is passed to kji9. In this case, no PIN or full financial credentials are stored on kji9's servers.

3. Purposes of Data Use

Collected information is used only for the following legitimate purposes:

• Account creation, management, and verification
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Ensuring 24/7 Bengali live chat and email support
• Preventing fraud, money laundering, and unauthorized access
• Responsible gaming monitoring and intervention when needed
• Improving platform performance and enhancing user experience
• Fulfilling legal and regulatory obligations
• Sending relevant offers and updates subject to your consent

kji9 never sells your personal information to third parties. The limited circumstances in which information is shared are described in detail in Section 4 below.

4. Sharing Data with Third Parties

kji9 may share information with third parties only in the following limited and specific circumstances and only to the extent necessary:

4.1 Payment Processors

Information necessary to confirm transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These organizations process information in accordance with their own privacy policies.

4.2 Technology and Service Partners

Game service providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and IT infrastructure support providers receive the minimum information necessary for platform operations. These partners are contractually bound to follow our guidelines and privacy standards.

4.3 Legal Authorities

Information may be provided as required to respond to a valid order or request from any court, government body, or law enforcement authority in Bangladesh. In such cases, only the minimum necessary information is always provided.

4.4 Fraud Prevention

Relevant information may be shared with specialist third-party security organizations in the interest of detecting and preventing fraud, money laundering, or other illegal activities.

---

Outside the four circumstances listed above, kji9 does not share personal information with any third party without your explicit written consent.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored in your browser or on your device. When you visit the kji9 website, cookies help remember your preferences and session information.

5.2 What Types of Cookies Do We Use?

• Essential Cookies: For maintaining login sessions and ensuring security. The platform cannot function properly without these.
• Functional Cookies: For saving your language preferences and interface settings.
• Analytics Cookies: For understanding how users use the platform, which helps us improve the quality of our service.

5.3 Cookie Control

You can disable or delete cookies at any time by changing your browser settings. However, disabling essential cookies may disrupt login or transaction activities on kji9.

6. Data Security Measures

kji9 has implemented industry-standard technical and organizational measures to protect user information:

6.1 Encryption and Secure Connections

The entire kji9 website is protected by SSL (Secure Sockets Layer) encryption. All data exchanged between your browser and our servers is transmitted through encrypted channels, so no one can read it in transit.

6.2 Access Control

Among kji9's internal staff, only those who need access for their specific responsibilities are granted access to users' personal information. This access is closely monitored and regularly reviewed.

6.3 Secure Payment Processing

The secure gateways of bKash, Nagad, and Rocket are used for financial transactions. No payment PIN, mobile banking password, or full card number is stored on kji9's servers.

6.4 Regular Security Assessments

Our technology team regularly tests for security vulnerabilities and resolves any risks promptly. If a data breach occurs, affected users will be notified as quickly as possible.

7. Data Retention Period

kji9 retains user information for as long as the account remains active. After an account is closed or becomes inactive, information may be retained for the following reasons:

• Fulfilling legal obligations (generally for 5 to 7 years)
• Retaining financial transaction records and audit records
• Resolving disputes or legal claims
• Fraud prevention and ensuring platform security

After the designated retention period, information is securely deleted or anonymized so that it is no longer possible to identify a specific individual in any way.

8. User Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request from kji9 at any time what information we hold about you. We will provide a copy within 30 business days.

8.2 Right to Correct Information

If any information stored in your account is incorrect, you may request that it be corrected. This can be done directly from account settings or through the support team.

8.3 Right to Delete Information

In certain circumstances, particularly when the legal basis for retaining information no longer exists, you may request that your information be deleted. However, it may not be possible to completely delete information that falls under legal obligations.

8.4 Right to Unsubscribe from Marketing Communications

If you no longer wish to receive promotional emails or messages from kji9, use the unsubscribe option at the bottom of any email or let the support team know. This will not stop urgent account-related communications.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via our 24/7 live chat or email us at: [email protected]

9. Privacy of Minors

kji9 is for persons aged 21 and above only. Our platform does not knowingly collect any personal information from minors.

An age verification process is carried out at the time of registration. If a user registers with false information and it is later proven that they are under 21 years of age, the relevant account and information will be deleted following legal procedures and arrangements will be made to return any deposited funds.

If you suspect that a minor has registered with kji9, please let us know at [email protected].

10. Policy Changes

kji9 reserves the right to amend this Privacy Policy at any time for service improvements, changes in law, or operational needs.

10.1 Notice of Changes

If any significant changes are made, registered email addresses will be notified and a special notice will be displayed on the website. Users will be informed at least 14 days before any changes take effect.

10.2 Meaning of Continued Use

If you continue to use kji9 after the revised policy takes effect, it will be assumed that you have agreed to the terms of the updated policy. If you do not agree to the new policy, you have the option to close your account.

The date of the latest update will always be mentioned at the top of this page.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following way:

kji9 is always committed to protecting your privacy. We believe that transparency and accountability are the core foundations of a trustworthy online platform. To learn more, please also visit our Terms and Conditions and Responsible Gaming pages.